• Same Day Service
  • 350+ Completed Bookings
  • Locally Owned & Operated
Logo

Help & Support

How Can We Helpwith Your Cleaning?

Have questions, need to reschedule, or want more details about a service? Browse common topics below or reach out and our team will guide you step by step.

Booking & reschedulingPricing & quotesService preparationAfter-clean support

Can't find what you're looking for? Send us a message and we'll respond as soon as possible.

Friendly ZenTop Property Services support team

?How It Works

  • How do I book a cleaning?
    Book online via our website in minutes, or call us for assistance. Choose your service, date, and any add-ons—then we match you with a local pro.
  • How long is a booking?
    It depends on home size and service type. You’ll see an estimate at checkout and we’ll confirm before arrival.
  • Do I need to stay at home?
    No—many clients provide entry instructions. Please make sure we can access the property and pets are secured.

?Cleaners

  • Are your cleaners background-checked?
    Yes. All cleaners are ID verified, police-checked and fully insured.
  • Will I get the same cleaner every time?
    For regular bookings we aim to send the same cleaner wherever possible.
  • Can I request eco-friendly products?
    Absolutely. Let us know during booking and we will bring eco-friendly products.

?Equipment

  • Do you bring equipment and products?
    Yes—vacuum, mop, cloths and all standard cleaning supplies. If you prefer your own, let us know.
  • What if I have speciality flooring?
    Tell us at checkout. We’ll bring suitable products or use yours if required.
  • Are you insured for accidental damage?
    Yes, our teams carry public liability insurance for peace of mind.

?Services

  • What’s included in a standard clean?
    General tidy, dusting, bathrooms, kitchen surfaces, floors and bins. Full checklist is shown at booking.
  • Do you offer end-of-lease cleaning?
    Yes—RENT checklist specialists with optional carpet steam and oven cleaning.
  • Can I add extras?
    Fridge, oven, window interiors, balcony, laundry and more—select add-ons at checkout.

?Support

  • What if I need to reschedule?
    No stress—reschedule online up to 24 hours prior or contact our support team.
  • What if I’m not happy with the clean?
    You’re covered by our 100% Happiness Guarantee. We’ll return to make it right—free.
  • How do I contact you?
    Call 1300 000 000 or email hello@example.com. We’re here Mon–Sat, 8:00–18:00.

?Pricing

  • How does pricing work?
    Transparent fixed pricing based on home size and service type. Quotes shown before you confirm.
  • Are there any lock-in contracts?
    Never. Book once-off or set a schedule—cancel anytime.
  • Do you offer discounts?
    Yes—save on recurring cleans and seasonal promotions. Subscribe to our newsletter for offers.

Prefer to talk to a human?

Reach our Darwin team in the way that suits you.

Questions about bookings, quotes, or special requests? Contact us by phone, email, or WhatsApp and we'll respond as quickly as possible during business hours.

1300 000 000hello@example.comWhatsAppFacebook
Book NowGet a Quote

Mon–Sat · 8:00–18:00 (NT) · Darwin, Palmerston & surrounding areas